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AGENDA: DAY 2
THURSDAY, DECEMBER 7, 2017
7:00 am
Registration Opens: Continental Breakfast in Exhibit Hall
MORNING BREAKOUT SESSIONS
BREAKOUT SESSIONS GROUP A: 8:00 am – 9:00 am
Breakout Session I: How Accurate Are Patient Reported Ratings?
8:00 am

President and Chief Medical Officer, Strategic Consulting Division, Press Ganey, Richfield, OH (Moderator)
He is the founder and current president of the Association for Patient Experience, a nonprofit organization committed to enhancing the clinical, physical and emotional health care environment. Jim is also a founding executive council member of the Institute for Innovation, a nonprofit research collaborative dedicated to advancing the science of improving patient care and performance.

Senior Vice President, Chief Clinical and Nursing Officer, GetWellNetwork, Bethesda, MD
Dr. Drenkard is the past Executive Director at the American Nurses Credentialing Center and the Magnet Recognition Program. Prior to that, she served as the SVP of nursing/chief nurse executive of Inova Health System. She is a fellow in the American Academy of Nursing and the National Academies of Practice.

Co-author of “Yelp for Health: Using the Wisdom of Crowds to Find High-Quality Hospitals,” Senior Research Analyst, Harvard T.H. Chan School of Public Health, Adjunct Fellow, Manhattan Institute, Cambridge, MA
In 2013, Feyman, with colleagues Avik Roy and Paul Howard, released the Obamacare Impact Map, a state-by- state look at the effects of the Affordable Care Act. The map was cited numerous times on Capitol Hill; Republican strategist Karl Rove called the map an “indispensable tool” in understanding the law’s effects on Americans.

Vice President, Data Science, Healthgrades, Denver, CO
Dr. Wyatt’s background comes out of Kinesiology and human learning. In that work he utilized functional analysis, time series models, and rigorous experimental approaches to map the process by which people learning, generalize, and transfer motor skills.
Breakout Session II: The Next Horizon in Measurement
8:00 am

Senior Advisor, Pacific Business Group on Health, San Francisco, CA (Moderator)
Prior to joining PBGH, David was Vice President with International Severity Information Systems, Inc. He has held a variety of senior management positions at Stanford University and Stanford University Medical Center, and was also a Director of Fair Isaac Corporation. He is the former Chair of the Integrated Healthcare Association Pay-for-Performance Technical Efficiency Committee and currently serves as a director of CalHospitalCompare. Hopkins chaired the California Cooperative Healthcare Reporting Initiative Executive Committee. During this time, CCHRI initiated the California Physician Performance Initiative, which became officially incorporated as the California Healthcare Performance Information System.

Executive Vice President and Chief Executive Officer (Designate), Council of Medical Specialty Societies, Washington, DC
Dr. Burstin formerly served as Chief Scientific Officer of The National Quality Forum, a not-for-profit membership organization that works to catalyze healthcare improvement through quality measurement and reporting. In her role, she was responsible for advancing the science of quality measurement and improvement. Dr. Burstin was a Baldrige Executive Fellow in 2016 and has been awarded the Alpha Omega Alpha Medical Voluntary Attending Award from the George Washington School of Medicine.

Vice President of Healthcare Ratings, The Leapfrog Group, Washington, DC

President, Mothers Against Medical Error and Consumers Advancing Patient Safety, Columbia, SC

Professor of General Medicine and Pediatrics, School of Medicine, University of California, Davis, Davis, CA
His research interests include developing, testing, and validating health care quality measures, using outcomes data to improve the quality and effectiveness of health care, and studying the role of physicians and nurses in optimizing quality and safety. He has served on or chaired expert panels for the National Quality Forum, The Joint Commission, the National Committee for Quality Assurance, the World Health Organization, the University Health System Consortium (UHC), and the American Medical Association’s Physician Consortium for Performance Improvement.
Breakout Session III: Challenges and Opportunities in Health Plan Ratings
8:00 am

Chief Revenue Officer, WellDoc; Chair, Board of Directors, The Leapfrog Group, New York, NY (Moderator)
NEBGH delivers educational and training programs for benefits executives, user groups designed to help them improve health plan and PBM performance, and guidance on private exchanges via the Private Exchange Evaluation Collaborative (PEEC), of which Ms. Pickering is a founder.
Ms. Pickering is Chair of the Board of Directors of The Leapfrog Group, and serves on the Board of National Quality Forum and National Business Coalition on Health. She is also Chair of the Board of Directors of the NEBGH subsidiary HealthPass, a health insurance exchange for small businesses.

Director of Strategic Initiatives, Midwest Business Group on Health, Chicago, IL

Assistant Vice President, Quality Solutions Group – CA, NCQA, San Francisco, CA
Ms. Lenz is the Project Director and Subject Matter Expert for the Quality Rating Systems (QRS) for the Marketplace and the Qualified Entity Certification Program (QECP) – two key subcontracts serving the Center for Medicare and Medicaid Services (CMS). Ms. Lenz is also responsible for establishing and maintaining key relationships between NCQA and key California stakeholders, customers and activities. This includes the Integrated Healthcare Association and the associated Pay for Performance Initiative; the Department of Managed Health Care, the Office of the Patient Advocate and other state agencies with an interest in or impact on NCQA. Ms. Lenz provides leadership for many national initiatives which draw on her expertise in performance measurement data aggregation, validation and reporting.

Senior Director and Practice Leader, J.D. Power, Detroit, MI
Ms. Monet has a strong background across the insurance, healthcare and financial services industries. With nearly 20 years of business management and research experience in both the public and private sectors, she has gained an in-depth knowledge of strategic planning, business development, talent management, Voice of the Customer/Customer Experience management and data analysis.
Prior to joining J.D. Power in 2006, Ms. Monet was the director of the environmental justice unit at the Center for Urban Studies at Wayne State University in Detroit, Michigan. She has also worked as an evaluator/private consultant at public sector organizations.

President and Chief Executive Officer, National Alliance of Healthcare Purchaser Coalitions, Washington, DC
Mike is a Fellow of the Society of Actuaries, serving on the Health Practice Council, and chairs the Medicare Sub-Committee of the American Academy of Actuaries (AAA). He was Past President of the New York City chapter of the National Alliance for Mental Illness (NAMI). Mike has also been an active member of the board of the Northeast Business Group on Health for 11 years.
9:00 am
Break
BREAKOUT SESSIONS GROUP B: 9:15 am – 10:15 am
Breakout Session IV: Challenges and Opportunities for Hospitals’ and Health Systems’ Use of Ratings
9:15 am

President and Chief Medical Officer, Strategic Consulting Division, Press Ganey, Richfield, OH (Moderator)
He is the founder and current president of the Association for Patient Experience, a nonprofit organization committed to enhancing the clinical, physical and emotional health care environment. Jim is also a founding executive council member of the Institute for Innovation, a nonprofit research collaborative dedicated to advancing the science of improving patient care and performance.

Chief Medical Officer, Piedmont Healthcare, Atlanta, GA
Previously, he served as Chairman of Surgery and Trauma Medical Director in Dothan, Alabama. He is board certified in General Surgery. Dr. Hamby left private practice to complete a post-graduate fellowship in the Department of Veterans Affairs as a VA Quality Scholar. After his fellowship, he served as the Quality Management Officer for the Southeast Region (VISN 7) of the VA Healthcare System in Atlanta. He served as Senior Examiner with the Malcolm Baldrige National Quality award for 6 years.

Senior Vice President and Chief Clinical Officer, Nemours Children’s Health System, Wilmington, DE
Dr. Lawless also serves on multiple journal editorial boards, national safety groups, and state boards.

Associate Vice President & Chief Quality Officer, Quality and Patient Safety, Jackson Health System, Miami, FL
Prior to joining the Jackson Health System, Isis held multiple leadership roles throughout Tenet Healthcare’s South Florida Region– Director of Clinical Quality at Northshore Medical Center and Florida Medical Center, Parkway Regional Medical Center (now Jackson North), and Hialeah Hospital.
Breakout Session V: Is the Patient Voice Heard in Health Care Ratings?
9:15 am

Executive Director, Co-Founder, Patients’ View Institute, Providence, RI (Moderator)
Pat has served in advisory or leadership roles for NQF, AHRQ, the Partnership for Patients, and others invested in advancing patient/family engagement and improving the quality of care. In 2017, Pat was elected as an at-large member of the Executive Board of the National Board of Medical Examiners, the first Public Stakeholder to hold this position in the organization’s 100-year history.
Pat’s efforts to advance patient perspective were prompted in 2006 by a medical event within her family. Prior to that she was an award- winning news and medical reporter at several New England television stations. She worked successfully to pass two Rhode Island patient safety laws in her home state of RI, created a patented bedside empowerment tool for patients, and published a critically acclaimed book on partnering with patients to create optimal outcomes.

Author and Patient Engagement Advocate, Nashua, NH
A co-founder and chair emeritus of the Society for Participatory Medicine, e-Patient Dave has appeared in Time, U.S. News, USA Today, Wired, MIT Technology Review, and the HealthLeaders cover story “Patient of the Future.”
In 2012 the National Library of Medicine announced that it’s capturing his blog in its History of Medicine Division, and he was the Mayo Clinic’s 2015 Visiting Professor in Internal Medicine.

President Emeritus and Cofounder of Consumers Advancing Patient Safety, Boise, ID
Breakout Session VI: Recent Evidence on What Works in Effective Public Reporting: Findings from AHRQ-Sponsored Research
9:15 am

Professor of General Medicine and Pediatrics, School of Medicine, University of California, Davis, Davis, CA (Moderator)
His research interests include developing, testing, and validating health care quality measures, using outcomes data to improve the quality and effectiveness of health care, and studying the role of physicians and nurses in optimizing quality and safety. He has served on or chaired expert panels for the National Quality Forum, The Joint Commission, the National Committee for Quality Assurance, the World Health Organization, the University Health System Consortium (UHC), and the American Medical Association’s Physician Consortium for Performance Improvement.

Assistant Professor, Department of Community Health, Tufts University, Medford, MA
She has been involved in the development and testing of quality indicators for substance use disorders, and using established measures to understand inequities in treatment. Dr. Acevedo is currently working on studies examining how community characteristics may impact inequities in substance abuse treatment quality and outcomes and on providers’ perspectives on adolescent treatment inequities. She is also a co-investigator on a study examining the impact of provider-level interventions to improve treatment quality. She has worked on quality issues in other areas, as well, including collaborating on a study to understand ways of improving nursing home quality reports to meet the needs of minority community members.

Social Science Analyst, Agency for Healthcare Research and Quality, Rockville, MD
10:15 am
Break
BREAKOUT SESSIONS GROUP C: 10:30 am – 11:30 am
Breakout Session VII: Are Ratings Important to Payment Reform?
10:30 am

President and Chief Executive Officer, The Leapfrog Group, Washington, DC (Moderator)
She has served on numerous national boards and councils, including the Institute of Medicine Collaboration on Patient Engagement, the Health Care Financial Management Association Leadership Advisory Committee, PCORI Health Systems Advisory Panel, AARP’s Champions for Nursing Strategic Advisory Council, the National Priorities Partnership Board.
Prior to her position at The Leapfrog Group, Ms. Binder spent eight years as vice president at Franklin Community Health Network. She previously worked as a senior policy advisor for the Office of Mayor Rudolph Giuliani in New York City and started her career at the National League for Nursing.

Chief Medical Officer and Director, Center for Clinical Standards and Quality, Centers for Medicare and Medicaid Services, Baltimore, MD
Previously, Dr. Goodrich served as the Director of the Quality Measurement and Value-based Incentives Group in CCSQ. She co-lead an HHS-wide group to align quality measures across programs and also served as a Medical Officer in the office of the Assistant Secretary for Planning and Evaluation (ASPE) at DHHS where she managed a portfolio of work on comparative effectiveness research and quality measurement and improvement.
Dr. Goodrich was on faculty at the George Washington University Medical Center, served as Division Director for Hospital Medicine and was chair of the Institutional Review Board. She continues to practice clinical medicine as a hospitalist and Associate Professor of Medicine at GWUMC.

President, National Committee for Quality Assurance, Washington, DC
Modern Healthcare magazine has named O’Kane one of the “100 Most Influential People in Healthcare” 12 times, most recently in 2017, and one of the “Top 25 Women in Healthcare” 3 times.
She is a board member of the Milbank Memorial Fund and is Chairman of the Board of Healthwise, a nonprofit organization that helps people make better health decisions.
O’Kane holds a master’s degree in health administration and planning from Johns Hopkins University, where she received the Distinguished Alumnus Award.

Advisor, Welborn Advisory Services LLC; Former Senior Vice President, Global Benefits, Walmart, San Francisco, CA
Prior to joining Walmart, she was senior vice president, Corporate Benefits for Wells Fargo & Company and consulted with large employers in all areas of benefits strategy and health care optimization when she was with HCIA, Inc. and William M. Mercer, Inc. She also worked at Aetna as a relationship manager and at Union Bank as the Vice President of Benefits.
Sally currently serves on the Board of Directors of the Leapfrog group. She has served as the Chair of the Board of Directors for the ERISA Industry Committee and on the boards of the National Business Group on Health and the Pacific Business Group on Health as well as the Guiding Committee of the Health Care Payment Learning and Action Network.
Breakout Session VIII: Designing Ratings to Engage Consumers
10:30 am

Senior Researcher, American Institutes for Research, Chapel Hill, NC

President and Owner, The Severyn Group, Ashburn, VA

Managing Researcher, American Institutes for Research, New York, NY
Dr. Sofaer conducts research and publishes on topics including, but not limited to: the design and dissemination of public reports on comparative health care quality; the development of tools patients and families can use to engage productively in their health and health care; and patient experiences in hospitals in actively engaging in their care. Her professional contributions also include evaluating both individual health care programs and clusters of programs for foundations and government agencies.
Dr. Sofaer is a member of the Board of Directors of AcademyHealth and a Fellow of the National Academy for Public Administration.
Breakout Session IX: Should Hospitals and Physicians Use Ratings for Marketing?
10:30 am

Author and Patient Engagement Advocate, Nashua, NH
A co-founder and chair emeritus of the Society for Participatory Medicine, e-Patient Dave has appeared in Time, U.S. News, USA Today, Wired, MIT Technology Review, and the HealthLeaders cover story “Patient of the Future.”
In 2012 the National Library of Medicine announced that it’s capturing his blog in its History of Medicine Division, and he was the Mayo Clinic’s 2015 Visiting Professor in Internal Medicine.

President and Chief Executive Officer, Castle Connolly Medical Ltd., publisher of America’s Top Doctors®, New York, NY
He is a Fellow of the New York Academy of Medicine, a Fellow of the New York Academy of Sciences, a Director of the Northeast Business Group on Health, a member of the President’s Council of the United Hospital Fund, and a member of the Board of the American Swiss Foundation.
Dr. Connolly served as President of New York Medical College, on a number of voluntary and corporate boards, as a director and Chairman of the Professional Examination Service, and served as the Board of Advisors of the Whitehead Institute for Biomedical Research.

Associate Professor and Chair, MBA Program in Healthcare Management, Clarkson University School of Business, Potsdam, NY
In January 2008, Dr. Huppertz was named Interim President of Union Graduate College, and he returned to the faculty in 2009.
Dr. Huppertz’ research papers have appeared in the Journal of Marketing Research, Health Services Research, Health Care Management Review, Journal of Healthcare Management, Journal of Retailing, Journal of Health Administration Education, Health Marketing Quarterly, Personality and Social Psychology Bulletin, Journal of Consumer Marketing, Journal of Service Marketing, and Marketing Research.

Lead Author of “Is Anyone Paying Attention to Physician Report Cards? The Impact of Increased Availability on Consumers’ Awareness and Use of Physician Quality Information,” Assistant Professor, Department of Health Policy and Administration,Pennsylvania State University, University Park, PA
Yunfeng was a co-investigator on the evaluation team of Aligning Forces for Quality (AF4Q), a nationwide quality improvement initiative funded by the Robert Wood Johnson foundation. Currently, he is an investigator on the U-19 Center for Excellence project, with a focus on understanding the role of health information technology in the performance of health care delivery systems.

Director of Operations, The Leapfrog Group, Washington, DC (Moderator)
Prior to Leapfrog, Erica worked in development for National Rehabilitation Hospital and Children’s National Medical Center, both in Washington, DC. She holds a degree from the University of North Carolina at Chapel Hill.
11:30 am
Break
Noon
NETWORKING LUNCHEON AND PRESENTATIONS
12:15 pm
Lunch Speaker: Other Industries’ Use of Ratings

President and Chief Executive Officer, GSN (Game Show Network), Author, Catastrophic Care: How American Health Care Killed my Father – and How We Can Fix It, Santa Monica, CA
In 2009, Goldhill published a notable cover story in The Atlantic magazine entitled “How American Health Care Killed My Father.” The article received widespread critical acclaim and was followed by his book “Catastrophic Care: How American Health Care Killed my Father – and How We Can Fix It” (Knopf, January 2013), an original investigation on healthcare in America, why it is failing, and how it can be transformed.

Vice President, University of New England, Biddeford, ME

Senior Director and Practice Leader, J.D. Power, Detroit, MI
Ms. Monet has a strong background across the insurance, healthcare and financial services industries. With nearly 20 years of business management and research experience in both the public and private sectors, she has gained an in-depth knowledge of strategic planning, business development, talent management, Voice of the Customer/Customer Experience management and data analysis.
Prior to joining J.D. Power in 2006, Ms. Monet was the director of the environmental justice unit at the Center for Urban Studies at Wayne State University in Detroit, Michigan. She has also worked as an evaluator/private consultant at public sector organizations.

Head of Industry Relations, TripAdvisor, Boston, MA
Brian joined TripAdvisor in 2006. Previously, he led public relations, marketing, government relations and investor relations at several technology and internet companies.
1:00 pm
Innovations in the Data Marketplace Showcase

Health Watch USA

Director of Training andImplementation, TOMI Environmental Solutions

Grand Rounds
CLOSING PLENARY SESSION
1:30 pm
Panel: Using Ratings for Quality Improvement

President and Chief Executive Officer, The Leapfrog Group, Washington, DC (Moderator)
She has served on numerous national boards and councils, including the Institute of Medicine Collaboration on Patient Engagement, the Health Care Financial Management Association Leadership Advisory Committee, PCORI Health Systems Advisory Panel, AARP’s Champions for Nursing Strategic Advisory Council, the National Priorities Partnership Board.
Prior to her position at The Leapfrog Group, Ms. Binder spent eight years as vice president at Franklin Community Health Network. She previously worked as a senior policy advisor for the Office of Mayor Rudolph Giuliani in New York City and started her career at the National League for Nursing.

Chief Medical and Quality Officer, UCLA Health System, Los Angeles, CA
Prior to joining UCLA Health, Dr. Cherry was the Director for Clinical & Operational Effectiveness at Navigant Consulting. Dr. Cherry also served as the Chief Medical Officer, Vice President of Clinical Effectiveness, and Professor of Surgery for Loyola University Medical Center.
Dr. Cherry previously served as Associate Chief Quality Officer at Penn State Milton S. Hershey Medical Center. During his eight years at Penn State, he was the Section Chief of Trauma and Critical Care and the Trauma Program Medical Director.

Vice President for Quality and Regulatory Services, Behavioral Health Services, and Performance Improvement, Kaiser Foundation Hospitals and Health Plan, Northern California, Kaiser Permanente, San Francisco, CA
Barbara previously served Kaiser in the Sacramento Valley in a variety of senior leadership positions, assuming local responsibility for the planning and construction of new hospitals within KP as well as opening new provider networks in California’s Central Valley. Prior to her current position, Barbara was the Chief Operating Officer at Kaiser Foundation Hospital, Roseville.

Vice President, Clinical Analytics, HCA Healthcare, Nashville, TN
He is HCA’s representative to the National Quality Forum and has served on the Hospital Quality Reporting and Nursing Sensitive Care Measures steering committees. Mr. Horner also serves on the Quality Committee and Board of Governors of the Federation of American Hospitals. He is a former adjunct faculty member at Tennessee State University’s College of Health Sciences.
Prior to joining HCA he was responsible for operations improvement consulting services for a national healthcare-consulting firm. He has also served as the Manager of Utilization/Cost Services for Humana and as Director of Quality Management at an 800-bed teaching hospital.
2:30 pm
Break
2:45 pm
Panel: Leading With Transparency: A Purchaser Perspective on the Future of Health Care
- Engaging consumers in using ratings to make informed decisions
- Steering consumers toward higher performing providers through education and/or payment reform
- Negotiating direct contracting with centers of excellence and other business models to improve the market
- Improving use of big data to predict and monitor appropriate use of health services

Chief Executive Officer, Global Health and Benefits, Aon, Chicago, IL (Moderator)
Before joining Aon, John worked for Marsh & McLennan Companies in the health business, where he was senior vice president and managed several local and regional practices. Prior to Marsh & McLennan, John worked for Aetna Health Plans and held a variety of roles in client service and sales.
John has testified to Congress on “Innovations in Health Care: Exploring Free-Market Solutions for a Healthy Workforce” and he was a keynote speaker at the U.S. Chamber of Commerce Annual Health Care Summit to discuss the future of employer health designs. John currently serves on The Leapfrog Group Board of Directors.

Director of Health, Wellness, and Employee Health and Life Insurance Benefits and Chief Medical Officer, Lockheed Martin, Chevy Chase, MD
Prior to joining Lockheed Martin, she was employed by Deere & Company where she created wellness programs and initiatives that emphasized the importance of risk factor reduction in the prevention of chronic disease. She was also the Director of Global Safety, ensuring that appropriate standards were met and programs deployed to prevent workplace injuries.
Dr. Barber serves on the Board of Directors of the National Business Group on Health and is an inaugural member of the Institute of Medicine’s Public-Private Partnerships for Global Health and Safety Committee. She is also on the Board of Director’s for the Leapfrog Group.

Chief Executive Officer, Memphis Business Group on Health, Memphis, TN

Advisor, Welborn Advisory Services LLC; Former Senior Vice President, Global Benefits, Walmart, San Francisco, CA
Prior to joining Walmart, she was senior vice president, Corporate Benefits for Wells Fargo & Company and consulted with large employers in all areas of benefits strategy and health care optimization when she was with HCIA, Inc. and William M. Mercer, Inc. She also worked at Aetna as a relationship manager and at Union Bank as the Vice President of Benefits.
Sally currently serves on the Board of Directors of the Leapfrog group. She has served as the Chair of the Board of Directors for the ERISA Industry Committee and on the boards of the National Business Group on Health and the Pacific Business Group on Health as well as the Guiding Committee of the Health Care Payment Learning and Action Network.
3:45 pm
Closing Keynote

President, Quality and Safety First; Former Management Consultant, McKinsey & Company, Newport Beach, CA
Beth served on the system-wide Board of ThedaCare and on the system-wide Board of the Children’s Hospital of Wisconsin. Beth is on the Board of Governors of the National Patient Safety Foundation, the Board of the Center for Health Care Value and the Board of Solutions for Patient Safety.
Beth also worked as Executive-in-Residence at DePaul University teaching Corporate Strategy, Business Ethics and Management and was a consultant with McKinsey & Co. and in investment banking with Smith Barney.
4:30 pm
Closing Remarks

President and Chief Executive Officer, The Leapfrog Group, Washington, DC
She has served on numerous national boards and councils, including the Institute of Medicine Collaboration on Patient Engagement, the Health Care Financial Management Association Leadership Advisory Committee, PCORI Health Systems Advisory Panel, AARP’s Champions for Nursing Strategic Advisory Council, the National Priorities Partnership Board.
Prior to her position at The Leapfrog Group, Ms. Binder spent eight years as vice president at Franklin Community Health Network. She previously worked as a senior policy advisor for the Office of Mayor Rudolph Giuliani in New York City and started her career at the National League for Nursing.
LEAPFROG TOP HOSPITAL RECEPTION, DINNER AND CEREMONY
(Separate registration required)